--- title: "FAQ — Vehicle rental Rovaniemi | Kiviniemi Rent" description: "Answers about renting a car, van, motorhome or trailer in Rovaniemi: booking, payment, insurance, deductibles and transport services." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "AutoRental", "name": "Kiviniemi Rent", "url": "https://kuljetuskiviniemi.fi", "telephone": "0400 927 001", "email": "seppo@kuljetuskiviniemi.fi", "address": { "@type": "PostalAddress", "streetAddress": "Ahjotie 18", "postalCode": "96300", "addressLocality": "Rovaniemi", "addressCountry": "FI" } }, { "@context": "https://schema.org", "@type": "WebSite", "name": "Kiviniemi Rent", "url": "https://kuljetuskiviniemi.fi" }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "Who can rent a vehicle?", "acceptedAnswer": { "@type": "Answer", "text": "The renter must hold a valid driving licence for the vehicle, be at least 18 years old and fit to drive. We may check credit history with your permission; with a payment default, rental is still possible against a refundable €600 deposit." } }, { "@type": "Question", "name": "How do I book?", "acceptedAnswer": { "@type": "Answer", "text": "The easiest way is online through our RowlyGO booking engine at /en/booking. You can also call us on 0400 927 001." } }, { "@type": "Question", "name": "Where is pick-up and return?", "acceptedAnswer": { "@type": "Answer", "text": "At Ahjotie 18, 96300 Rovaniemi. A rental day runs from 08:00 to 08:00 the next morning." } }, { "@type": "Question", "name": "Can I return the vehicle on a Sunday?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, we're flexible with return times, including Sundays — just agree the details with us." } }, { "@type": "Question", "name": "Is a hand truck included?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, available free of charge on request." } }, { "@type": "Question", "name": "What is your cancellation policy?", "acceptedAnswer": { "@type": "Answer", "text": "Cancellation is free up to 7 days before the rental starts. Later cancellations incur a €25 fee per booking, plus €25 for the first day and €15/day thereafter if the rental is longer than one day." } }, { "@type": "Question", "name": "How do I pay?", "acceptedAnswer": { "@type": "Answer", "text": "Bookings are made through our RowlyGO booking engine and paid via Visma Pay: online banking, cards, MobilePay, invoice or instalments. Payment can also be made on site at pick-up." } }, { "@type": "Question", "name": "Can companies pay by invoice?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, enterprise payment options are available through Visma Pay, including invoice for businesses (Enterpay)." } }, { "@type": "Question", "name": "Who processes card payments?", "acceptedAnswer": { "@type": "Answer", "text": "Visma Pay (Visma Payments Oy, Business ID 2486559-4) handles all online payments securely." } }, { "@type": "Question", "name": "Do I need a special licence for the van?", "acceptedAnswer": { "@type": "Answer", "text": "No — the Iveco Daily can be driven with a standard Category B licence." } }, { "@type": "Question", "name": "How many kilometres are included?", "acceptedAnswer": { "@type": "Answer", "text": "Vans include 200 km/day, extra kilometres €0.10/km. Ask about mileage for other vehicle classes when booking." } }, { "@type": "Question", "name": "Can I drive to other Nordic countries?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, our vehicles can be used across Finland and, when agreed, in other Nordic countries." } }, { "@type": "Question", "name": "Are pets allowed?", "acceptedAnswer": { "@type": "Answer", "text": "Only with the Lessor's permission; a €30 cleaning surcharge applies." } }, { "@type": "Question", "name": "Is smoking allowed in the vehicle?", "acceptedAnswer": { "@type": "Answer", "text": "No — smoking is prohibited and a €200 contractual penalty may apply." } }, { "@type": "Question", "name": "What must I do before driving off with a trailer?", "acceptedAnswer": { "@type": "Answer", "text": "Check the handbrake is released, the coupling is secured, lights and breakaway cable connected, support legs up and ramps locked. In winter, make sure brakes aren't frozen." } }, { "@type": "Question", "name": "Why should I photograph the vehicle at pick-up and return?", "acceptedAnswer": { "@type": "Answer", "text": "It protects you: photograph the front, rear and both sides before and after the rental, and keep the images for 2 months. Without photos, you're liable for any new damage found." } }, { "@type": "Question", "name": "What if I return late?", "acceptedAnswer": { "@type": "Answer", "text": "A late return may incur a €150 fee, assessed case by case. Always return keys to staff or the agreed locked key box." } }, { "@type": "Question", "name": "Do I need to clean the vehicle before returning?", "acceptedAnswer": { "@type": "Answer", "text": "Normal use is fine; unusual soiling incurs a cleaning fee." } }, { "@type": "Question", "name": "What is the deductible?", "acceptedAnswer": { "@type": "Answer", "text": "Standard deductibles are €1,500 for cars, €2,000 for vans, €2,000 for motorhomes and €400 for trailers, per incident. Glass damage is always €200." } }, { "@type": "Question", "name": "Can I reduce the deductible?", "acceptedAnswer": { "@type": "Answer", "text": "Yes — Superturva and Superturva Plus options reduce the deductible for a daily fee or per-booking fee. See our pricing page for details." } }, { "@type": "Question", "name": "What do I do if there's an accident?", "acceptedAnswer": { "@type": "Answer", "text": "Contact the Lessor immediately and fill in a damage report. In case of theft or personal injury, also contact the police or emergency services right away." } }, { "@type": "Question", "name": "What if the vehicle breaks down?", "acceptedAnswer": { "@type": "Answer", "text": "Contact us and, if needed, arrange roadside assistance — we'll help find a solution as quickly as possible." } }, { "@type": "Question", "name": "Do you offer transport, not just rental?", "acceptedAnswer": { "@type": "Answer", "text": "Yes — Kuljetus Kiviniemi Oy offers moving loads, freight and deliveries across Finland and to the Nordics, for businesses, the public sector and households." } }, { "@type": "Question", "name": "Can you import goods back to Finland?", "acceptedAnswer": { "@type": "Answer", "text": "Yes, we can arrange transport back to Finland from the Nordics by agreement." } } ] } ] --- [![Kiviniemi Rent – Kuljetus Kiviniemi Oy, autonvuokraus Rovaniemellä](/assets/logo-header-C3QGYBYA.png)](/en) [Home](/en) [Fleet](/en/fleet) [Full fleet](/en/fleet)[Cars](/en/car-rental-rovaniemi)[Vans](/en/van-rental-rovaniemi)[Motorhomes](/en/motorhome-rental-rovaniemi)[Trailers](/en/trailer-rental-rovaniemi)[Moving boxes](/en/moving-boxes) [Transport](/en/transport-services) Info [Pricing](/en/pricing)[FAQ](/en/faq)[Contact](/en/contact) EN [Suomi](/ukk)[English](/en/faq)[Svenska](/sv/vanliga-fragor)[Español](/es/preguntas-frecuentes)[Português](/pt/perguntas-frequentes)[Deutsch](/de/haeufige-fragen)[Italiano](/it/domande-frequenti) [0400 927 001](tel:0400927001)[Book online](/en/booking) [Home](/en)/ FAQ # Frequently asked questions Answers to the most common questions about renting from us in Rovaniemi. If you can't find your answer, call 0400 927 001 or email seppo@kuljetuskiviniemi.fi. ## 1\. Renting and pick-up Who can rent a vehicle?+ The renter must hold a valid driving licence for the vehicle, be at least 18 years old and fit to drive. We may check credit history with your permission; with a payment default, rental is still possible against a refundable €600 deposit. How do I book?+ The easiest way is online through our RowlyGO booking engine at /en/booking. You can also call us on 0400 927 001. Where is pick-up and return?+ At Ahjotie 18, 96300 Rovaniemi. A rental day runs from 08:00 to 08:00 the next morning. Can I return the vehicle on a Sunday?+ Yes, we're flexible with return times, including Sundays — just agree the details with us. Is a hand truck included?+ Yes, available free of charge on request. What is your cancellation policy?+ Cancellation is free up to 7 days before the rental starts. Later cancellations incur a €25 fee per booking, plus €25 for the first day and €15/day thereafter if the rental is longer than one day. ## 2\. Payment How do I pay?+ Bookings are made through our RowlyGO booking engine and paid via Visma Pay: online banking, cards, MobilePay, invoice or instalments. Payment can also be made on site at pick-up. Can companies pay by invoice?+ Yes, enterprise payment options are available through Visma Pay, including invoice for businesses (Enterpay). Who processes card payments?+ Visma Pay (Visma Payments Oy, Business ID 2486559-4) handles all online payments securely. ## 3\. Using the vehicle Do I need a special licence for the van?+ No — the Iveco Daily can be driven with a standard Category B licence. How many kilometres are included?+ Vans include 200 km/day, extra kilometres €0.10/km. Ask about mileage for other vehicle classes when booking. Can I drive to other Nordic countries?+ Yes, our vehicles can be used across Finland and, when agreed, in other Nordic countries. Are pets allowed?+ Only with the Lessor's permission; a €30 cleaning surcharge applies. Is smoking allowed in the vehicle?+ No — smoking is prohibited and a €200 contractual penalty may apply. What must I do before driving off with a trailer?+ Check the handbrake is released, the coupling is secured, lights and breakaway cable connected, support legs up and ramps locked. In winter, make sure brakes aren't frozen. ## 4\. Returning the vehicle Why should I photograph the vehicle at pick-up and return?+ It protects you: photograph the front, rear and both sides before and after the rental, and keep the images for 2 months. Without photos, you're liable for any new damage found. What if I return late?+ A late return may incur a €150 fee, assessed case by case. Always return keys to staff or the agreed locked key box. Do I need to clean the vehicle before returning?+ Normal use is fine; unusual soiling incurs a cleaning fee. ## 5\. Insurance and damage What is the deductible?+ Standard deductibles are €1,500 for cars, €2,000 for vans, €2,000 for motorhomes and €400 for trailers, per incident. Glass damage is always €200. Can I reduce the deductible?+ Yes — Superturva and Superturva Plus options reduce the deductible for a daily fee or per-booking fee. See our pricing page for details. What do I do if there's an accident?+ Contact the Lessor immediately and fill in a damage report. In case of theft or personal injury, also contact the police or emergency services right away. What if the vehicle breaks down?+ Contact us and, if needed, arrange roadside assistance — we'll help find a solution as quickly as possible. ## 6\. Transport services Do you offer transport, not just rental?+ Yes — Kuljetus Kiviniemi Oy offers moving loads, freight and deliveries across Finland and to the Nordics, for businesses, the public sector and households. Can you import goods back to Finland?+ Yes, we can arrange transport back to Finland from the Nordics by agreement. Need help? ## Call or leave a message We answer Mon–Fri 8–16. [0400 927 001](tel:0400927001)[Rental terms](/en/terms) ![Kiviniemi Rent – Kuljetus Kiviniemi Oy, autonvuokraus Rovaniemellä](/__l5e/assets-v1/207dd4d9-c195-4d41-859f-04416659a631/logo-white.png) Kuljetus Kiviniemi Oy — a family business from Rovaniemi since 1996. Vehicle rental and transport services across Finland and the Nordics. ### Rental fleet - [Cars](/en/car-rental-rovaniemi) - [Vans](/en/van-rental-rovaniemi) - [Motorhomes](/en/motorhome-rental-rovaniemi) - [Trailers](/en/trailer-rental-rovaniemi) - [Full fleet](/en/fleet) - [Moving boxes](/en/moving-boxes) - [Transport services](/en/transport-services) ### Information - [Pricing](/en/pricing) - [FAQ](/en/faq) - [Rental terms](/en/terms) - [Booking engine](/en/booking) - [Contact](/en/contact) - [Privacy policy](/en/privacy) - [Cookie policy](/en/cookies) ### Contact details - Kuljetus Kiviniemi Oy - Pick-up & return: Ahjotie 18, 96300 Rovaniemi - Postal address: Koivikkotie 3 B 4, 96300 Rovaniemi - [0400 927 001](tel:0400927001) - [seppo@kuljetuskiviniemi.fi](mailto:seppo@kuljetuskiviniemi.fi) - Mon–Fri 8–16 ### Rental services in Rovaniemi Cars - [Car rental in Rovaniemi](/en/car-rental-rovaniemi) - Kia Ceed 2025 (5 seats, 2 available) — from €60/day + VAT 25.5% - Volvo V70 (5 seats, estate) — from €60/day + VAT 25.5% Vans - [Van rental in Rovaniemi](/en/van-rental-rovaniemi) - Iveco Daily 17 m³ (2 available) — from €120/day + VAT 25.5% - Van + box trailer, approx. 27 m³ — from €150/day + VAT 25.5% Motorhomes - [Motorhome rental in Rovaniemi](/en/motorhome-rental-rovaniemi) - Adria Matrix 670 SL, 2023 (4 people) — from €190–260/day + VAT 25.5% Trailers - [Trailer and boat trailer rental in Rovaniemi](/en/trailer-rental-rovaniemi) - Eurowagon box trailer 10 m³ — from €50/day + VAT 25.5% - Boat trailer Muuli V 2500 TJ — from €60/day + VAT 25.5% © 2026 Kuljetus Kiviniemi Oy. 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